Refund and Returns Policy

Effective Date: November 5, 2024

Solarlite Refund and Returns Policy

Solarlite aims to provide products and service of the highest quality. This Refund and Returns Policy explains the eligibility and process for returning items and obtaining refunds.

1. Return Eligibility Requirements

We accept returns within 30 days of delivery, provided items meet the following criteria:

  • Original Condition: Products must be unused, undamaged, and in their original packaging.
  • Proof of Purchase: Include a copy of the receipt or order confirmation with your return.

If an item does not meet these conditions, the return may not be accepted, or a partial refund may be granted.

2. How to Initiate a Return

To initiate a return:

  • Contact Support: Email us at contact@solarlite.xyz with your order number, reason for return, and photos if the item is defective or damaged.
  • Return Authorization: Our team will provide a return authorization and instructions for sending the item back.
  • Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Process

Once we receive your returned item:

  • Inspection: We will inspect the item to ensure it meets our eligibility criteria.
  • Approval Notification: You will be notified by email regarding the approval or rejection of your refund.
  • Refund Processing: Approved refunds are processed within 10-15 business days to the original payment method. Processing times may vary based on your bank or payment provider.

4. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Clearance or Sale Items
  • Gift Cards
  • Customized or Personalized Products

5. Exchanges

Exchanges are available within 30 days of purchase, provided the product is in stock. Contact contact@solarlite.xyz to request an exchange.

6. Damaged or Defective Items

If an item arrives damaged or defective, please contact us within 7 days of receipt. Include photos of the damage for prompt resolution. We will arrange a replacement or issue a refund if applicable.

For any questions, please contact:

  • Address: 723 N Main St, Loami, Illinois, 62661, United States
  • Phone: (217) 624-2238
  • Email: contact@solarlite.xyz